Resource & Utilities

Enable best-in-class customer experience and operational excellence in a hyperconnected world.

A survey was carried out during the storm in America in the winter season to explore that how top utilities leveraged social media for the sake of interaction with the consumers and enhance the customer satisfaction, especially in the case of disaster. Social media has a very positive effect on your business in this modern era and there is strong relationship between social media presence and the customer satisfaction. Moreover, there will be significant effect on your business with social media existence.